Terms and Conditions

Simple Returns Process

At The Pizza Oven Company we want you to buy with confidence. Our Return Policy makes it easy for you to return your new, unused products for a FULL REFUND. We ask only that you pay for the return shipping.

Here's how easy it is:
Simply file a case with our Customer Service Department within 10 days of receiving your item via an email info@thepizzaovencompany.co.uk.
We will issue you a Return Authorization number that will be used to track your return.

Once you have shipped the item back to us and we have inspected it and found it to be in new/unused condition we will issue you a full refund. There are no restocking fees or other charges.
This process usually takes 1-2 weeks once your order has arrived back at the warehouse. Email us your return tracking number for the fastest service.

***For more detailed Return Policy information, please see below***

Full Return Policy
If you need to return an item you may do so within 10 days of the product's delivery.
The product must be in new, unused condition.
It must be returned in the original packaging.

Please note that outlet items, made to order items, and custom made items are not eligible to return for any reason.

All returns must be arranged with our Customer Service Department and be assigned a Return Authorization (RA) number.

If you submit a request for return through your online account you must await the appropriate return instructions via email
It is the customer's responsibility to return the product in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
Please forward tracking information to Customer Service to assist in processing your return.

In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of said item we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If the item was received damaged you may file a claim with your shipping company.

If the item is received used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days the item will be disposed of or donated.
Once we receive the return, inspect it, and determine it to be in acceptable condition, we will issue a credit in the original form of payment.
The credit should be visible on your credit card statement within 3-5 business days (varies by credit card company).

Please allow 1-2 weeks after delivery of the returned item to inspect the return and for our Customer Service Department to process your refund.

The RA number expires 10 days after the date the product was delivered. Once the RA number has expired you will be notified by email.

If you attempt to return an item without an RA (including refusing delivery), past 10 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
To arrange a return please Email: info@thepizzaovencompany.co.uk Please review your order carefully before submitting it to ensure all information is correct. Made to Order and Custom orders, due to their uniqueness, cannot be changed, cancelled, or returned at any time (see Cancellation Policy for further details).

Defective or Damaged Merchandise/Missing Parts

Please thoroughly inspect your products immediately upon delivery. Maintain the original packaging until you have determined that the product is satisfactory.
In the rare occurrence that a product arrives damaged, or with missing parts, please contact our Customer Service Department immediately.
At times, pictures of the damaged item may be required prior to determining a resolution.
You must contact us within seven days from the date of delivery to report damaged, missing or defective merchandise.
After the seven-day period, the product cannot be reported as damaged, defective, missing parts and/or returned for exchange or refund.

Freight Items
Freight items must be thoroughly examined at the time of delivery.
In the event that the freight item arrives damaged please thoroughly inspect the package for any external or internal damages while the driver is present.
If damage has occurred follow the instructions on the Freight Terms & Conditions you received and agreed to prior to shipment, and contact our offices on 0330 088 9508.
Once you have received and signed for the package, the shipping company and The Pizza Oven Company are released from any responsibility for damage and all damage claims will be denied, so it is essential to inspect the package thoroughly.
When returning an item that was initially shipped freight, it is essential that the item be returned via freight shipping service.
The packaging used for items that are shipped freight may not be sufficient for ground shipment handling.
Items returned damaged will not receive a refund.

Pricing Policy

We make every effort to correctly portray the items and information contained in this web site. In the event of pricing errors, errors in descriptions, and informational content errors, we will attempt to correct the situation in a timely fashion once notified.
We will not be held liable for pricing errors and reserve the right to cancel any order or refuse shipment at any time with written notice to the buyer.

We rely on a heavily automated process to provide you with the fastest service possible. For this reason, once you place an order with The Pizza Oven Company, your credit card is automatically charged. Once an order has been placed, price adjustments cannot be made at any time for any reason.
This includes sale items, discounted items, pricing updates, or proposed price matches.
Gift Certificates, coupons, and discount codes must be presented or entered at the time of purchase and cannot be applied to previous purchases.
Simply visit The Pizza Oven Company, or place a phone call on 0330 088 9508 to speak to a member of our team and you'll see why no one comes close to The Pizza Oven Company

No other company on the Internet can offer the same lines of quality products, at such low prices, with the same personal, friendly, and professional advice.

Hours of Operation

Our easily navigable web-site is accessible 24 hours a day, 7 days a week.
Our sales and customer service specialists are available Monday through Saturday from 8:30 am - 11 pm (EST).
Don't expect a recording, our team is here to help you, in person, every time you call.
Should you need to leave a message; a customer service representative will call you back promptly.

Guaranteed Security and Privacy

Our strict privacy policy follows industry best practices for dealing with personal information.
With The Pizza Oven Company your shopping experience will be satisfying and secure.

Unlike any other retailer, The Pizza Oven Company strives to provide you not only with quality products but with a support staff that helps you take your projects from start to finish. Our Technical Sales Team has the training and the experience to help you complete your projects.